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Control CenterIncidents
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AP
Anong PrasertOperations admin

INCIDENT COMMAND

Incidents

Triage, assign and resolve operational issues with a complete evidence trail.

Critical1Immediate response
High priority1SLA under 30 min
Open total4Within response target
Time to resolve38 minMedian this month
Incident queueSorted by response priority
SeverityIncidentLocationOwnerAgeStatus
CriticalConnector temperature threshold
INC-1048
Ladprao · CP-06Field Team B8 minDispatched
HighPayment callback delay
INC-1047
Bang Na · terminal 02NOC21 minInvestigating
MediumRepeated RFID read failure
INC-1042
Ari Hub · CP-03Unassigned1 hrOpen
LowStation photo needs update
INC-1039
ICONSIAMContent Ops3 hrMonitoring